We now have a dedicated email for our prescription team: firstname.lastname@example.org (PLEASE NOTE NEW EMAIL FROM 1ST JULY 2022)
From Monday 21st September 2020, we will no longer take telephone requests for medication. Please either email, order via website or put request in post box on the gate to our staff car park (towards back of Marks and Spencer).
- Please allow 2 complete working days for us to process the prescription before you come to collect it if you have ordered electronically (if request is sent during weekend, it will only start to be processed from 8am Monday morning - Tuesday if bank holiday), if you order on paper it will take longer as we will have to quarantine the paperwork for half a day before our staff process the request. Prescriptions will be sent to your nominated pharmacy direct. We recommend ordering when you have a weeks' supply of your medication left.
- We will contact you by email or telephone if there is any problem which will delay you being able to collect your prescription. Please do not order more than 10 days in advance unless you are going on holiday as we may not be able to issue if too early. You will need to notify us of any reason for early request.
Please note we are unable to issue repeat prescriptions at shorter notice so please ensure you order your medication in good time.
Please note the surgery will be closed for Protected Learning time alternatively last Wednesday or Thursday each month, our front page will advise of date.
You can submit a medication review via eConsult, please select the link below.
All admin - fit notes, blood tests results etc
If you require regular medication, the Doctor may enter the prescription on the computer. This will enable you to obtain monthly prescriptions by presenting your repeat slip to the reception staff at the Medical Centre.
We would recommend that you email your request as we can audit any concerns more efficiently.
Please email email@example.com
Acute items that are not on your repeat list will take longer to process.
An acute prescription is a 'one-off' prescription which the GP has decided not to add to your repeat list of regular medication. This may be a prescription for a short course of treatment or for a new medication until you are stabilised on it. Some medication is not suitable for prescribing on repeat prescription. The medical centre may need to contact you to discuss your prescription request.
Common reasons for delay include requests for painkillers where it is unclear what you are taking them for or where they are being taken for a reason which is different from the initial reason they were prescribed. It is important that particular care is taken with painkillers to make sure they are being prescribed safely. Other examples which can cause delays are requests for medication where a review needs to be carried out to establish that continued prescribing is appropriate. Please fill in the form here to request acute medication. You will need to email this to us. firstname.lastname@example.org
Patients on long term medication do require to see a doctor for a review of medication. The next date for your medication review will be indicated on your Repeat Prescription form.
Requests for urgent prescriptions
The Practice has to manage the prescribing of medication in a safe and risk averse way. It is therefore, important that our patients’ understand that the process does require 48 hours (2 working days) for repeat medications, acute medications (something you don’t take regularly or a controlled drug) may take longer.
It is the patient’s own responsibility to ensure that they do not run short of their medication.
Whilst the vast majority of medication requests are of a non-urgent nature we will provide same day urgent prescriptions for certain medications that it is clinically advisable for patients not to miss a dose; our prescription team will be able to advise if your medication is on this list. These requests must be received before 12.00pm.
We will aim to have your urgent prescription ready to collect or sent electronically to the pharmacy of your choice by 5.45pm.
Any medication that is requested urgently that is not on the list will be issued at the GP’s discretion.
This urgent service is strictly limited to the following medications/patient groups:
GTN spray – any angina medication
Long term steroids – Prednisolone and Hydrocortisone
Insulin and associated products
Betablockers – Atenolol, Bisoprolol etc
Warfarin or NOACs – Apixiban, Rivoraxaban etc
Any palliative patient's medications
Patients are asked to respect this process and not to harass the administrative staff. Any person who behaves in a rude/abusive manner or will not leave the building until they have had their demands met will be asked to leave the premises. Please note that the Practice has a Zero Tolerance Policy towards any abuse or aggression directed towards any member of our team; the patient will receive a written warning and may be removed from the Practice register.
If you have run out of your medication when the surgery is closed, local pharmacies may be able to issue a limited supply of the medication. Please be aware you could be charged for this.
Medication Review Appointments
To help you to get the most out of this appointment, please answer the following questions and bring the sheet with you to your appointment.
- What medications are you taking?
Have you noticed any side effects?
Are there any medications that you have stopped taking?
Do you take any other medications other than what is being prescribed?
Other meds are i.e. over the counter, herbal, other peoples’?
- Do you understand what your medications are for? (Your local pharmacist will also be able to help to explain what your medication is for)
Please note your medication review appointment is to discuss your medication and your GP will not have time to discuss any other problems. Please arrange a separate appointment to discuss other concerns.
Warrington CCG - Guidance on Prescribing following a Private Consultation
- Prescription requests should comply with Pan Mersey Area Prescribing Committee (APC) guidance (Pan Mersey). GP's will not issue prescriptions outside of this guidance.
- Prescription requests resulting from outpatient appointments will be processed within 48 hours of receipt of request from clinician.
- Urgent prescriptions are the responsibility of the prescribing clinician.
On 25th May 2018 General Data Protection Regulations are changed and Stockton Heath Medical Centre will be breaching these regulations if we give your prescription to someone without your permission.
If you want to delegate responsibility to another person (including a pharmacy) to pick up your prescription speak to your local pharmacy to arrange this service.
Important points of note:
- You can withdraw permission at any time by informing the Surgery and the Pharmacy.
- Some pharmacies no longer pick up paper prescriptions for patients.
- Your prescription can be automatically sent to a pharmacy so no one has to pick it up from the GP surgery (dependent on medications).