When We Are Closed



Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Consider your options:

1. Self-Care (care for yourself at home) − minor cuts and grazes − minor bruises − minor sprains − coughs and colds

 2. Pharmacy (local expert advice) − minor illnesses − headaches − stomach upsets − bites and stings

3. NHS 111 (non-emergency help) − feeling unwell – unsure – anxious – need help…

4. GP Advice (Out of Hours Call 111) − persistent symptoms − chronic pain − long term conditions − new prescriptions

5. Urgent Treatment Centres (urgent, but not life-threatening illness or injury) − breaks and sprains − x-rays − cuts and grazes − fever and rashes.


Urgent Treatment Centres

We also have three excellent Urgent Treatment Centres available across Widnes, Runcorn and St Helens. Urgent Treatment Centres are GP-led and are equipped to diagnose and deal with many of the most common ailments people attend A&E for.


Widnes Urgent Treatment Centre

Oaks Place, Caldwell Road, Widnes, WA8 7GD 0151 495 5000

Open 8:00am – 9:00pm, 7 days a week, 365 days a year

Who can access this service?

Anyone can use this service by appointment on 0151 495 5000.


Runcorn Urgent Treatment Centre

The Nightingale Building, Hospital Way, Palacefields, Runcorn, WA7 2DA 01925 275512

Open 8:00am – 9:0pm, 7 days a week, 365 days a year

Residents of Warrington can catch a free shuttle bus from Warrington Hospital to Halton Hospital to access the on-site Urgent Treatment Centre.

To access the service local residents can 'walk-in' during the opening hours, please make sure you arrive before 8pm to allow time to be seen before closing.

The centre also provides appointment slots for patients who contact NHS 111 first.
Contacting NHS 111 enables residents to access expert health advice and clinical assessment. Depending on the individual needs of patients, NHS 111 can book time slots for patients at GP surgeries, NHS Runcorn Urgent Treatment Centre, NHS Widnes Urgent Treatment Centre and the emergency department at Warrington Hospital, if appropriate.

Patients with a booked face-to-face arrival time slot will benefit from reduced waiting times, where clinical urgency permits, and support NHS services to maintain social distancing in waiting areas.

Residents who are registered with a local GP practice can continue to contact their surgery online or via phone as usual. 

Anyone with a life-threatening emergency should call 999 immediately.


St Helens Urgent Treatment Centre

The Millennium Centre, Corporate Street, St Helens, WA10 1HJ 01744 627400

Open 7:00am – 10:00pm Monday – Saturday and 9:00pm – 10:00pm Sunday and Bank Holidays


Urgent Treatment Centres have an x-ray department, and you can be seen here for a wide range of issues that require urgent treatment, but are not life-threatening, such as:

Minor cuts or wounds

Bites, stings, rashes and allergic reactions

Minor burns and scalds

Sprains, strains and joint pains

Ear or eye injuries and infections




NHS 111

If you need urgent medical advice and are not sure which is the best place for you, then please visit http://111.nhs.uk or call 111 free.


NHS 111 is available 24 hours a day, 7 days a week.


If you’re deaf and want to use the phone service, you can use the NHS 111 British Sign Language Service or you can call 18001 111 on a textphone.


You will answer questions about your symptoms on the website, or by speaking with a fully trained advisor on the phone. Depending on the situation, you will:

Find out what local service can help you

Be connected to a nurse, emergency dentist, pharmacist or GP

Get a face-to-face appointment if you need one

Be given an arrival time if you need to go to A&E (this might mean you spend less time in A&E)

Be told how to get any medicine you need

Get self-care advice


Find out more about NHS 111

Understand how NHS 111 works

How NHS 111 Online works


GP Out of Hours Service

The Out of Hours Service is available 6:30pm – 8:00am on weekdays and 24 hours at weekends and Bank Holidays. Patients can access the service by contacting NHS 111.


All patients received to the service will be triaged by a GP over the phone. A clinical decision will then be made about the medical care each patient requires. This consultation may result in a face-to-face consultation or a home visit from one of the service’s GPs.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website