SPRING 2024 COVID BOOSTER VACCINATION CLINICS

BOOK YOUR APPOINTMENT NOW! In spring 2024, the Joint Committee on Vaccination and Immunisation (JCVI) advises that a COVID-19 vaccine should be offered to: You will be sent a text with a booking link to make your appointment if you are above 18 years old and eligible. If you prefer to call please ring in

eConsult

Fill out a simple online form to get advice and treatment from your surgery and the NHS.

Book an Appointment

How appointments work

We are operating a total triage service, this means that you GP or nurse will review your problem and will then, depending on your needs: 

  • offer you advice by text if this is appropriate 
  • offer you a telephone call 
  • offer you a video call 
  • issue a prescription 
  • ask to see you in person 
  • refer you to other services 

Please complete an eConsult request, this will be sent to our GPs who will then call you. You can complete an eConsult for any admin work / letters, sick notes, referrals and results. 

Use econsult for advice and help

Arrange your vaccination appointment only via Patient Acess. Simply log in and select an option.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play
NHS App

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Telephone Consultation

During our opening hours Doctors are available for urgent telephone advice. We offer telephone consultations as part of our access system everyday.

Please ensure that you give the correct telephone number and be available to take the call.

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Missed Appointments and DNA’s

Do you feel frustrated when you cannot get an appointment?

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Enhanced Access

Pre-bookable, routine appointments available at a time and place that suits you.

Remote and face-to-face appointments are available with a variety of clinicians for all your healthcare needs including GP appointments, chronic disease reviews and cervical screening.

Where and when? 
Appointments are available at various GP practices during weekday evenings and at Orford Jubilee Hub on the weekend, as seen below.

  • Monday – Latchford Medical Centre (18:30-21:00) 
  • Tuesday – Lakeside Surgery (18:30-21:00)
  • Wednesday – Stockton Health Medical Centre (18:30-21:00)
  • Thursday – The Branch Surgery, Appleton (18:30-21:00)
  • Friday – Orford Jubilee Neighbourhood Hub (18:30-21:00)
  • Saturday – Orford Jubilee Neighbourhood Hub (09:00-17:00)
  • Sunday – Orford Jubilee Neighbourhood Hub (10:00-14:00) 

Don’t see your practice? Don’t worry. 
Any patient registered at one of our 5 practices in the South Warrington Network can be booked into an appointment on any one of those days. 

Who can I see? 
You will be seen by a local clinician, who will not necessarily be from your own GP practice. Appointments are available with GPs, Advanced Practitioners, Community Paramedics for minor ailments, Practices Nurses and Health Care Assistants.

How do I book? 
Please contact your GP practice and ask for an evening or weekend appointment. The member of staff will try to book you in at a time and day that suits you.

Please note appointments are subject to availability.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

GP Out of Hours Service

The out of hours GP service is open Monday to Friday 6.30pm – 8.00am and weekends and public holidays 24 hours a day. The emergency GP out of hour’s service in Warrington provides urgent healthcare services for patients who feel their illness cannot wait until their GP surgery re-opens. To access, please call NHS 111.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.

Which Doctor?

As a patient, you are registered with the practice, not an individual GP. You can make an appointment with any of the Doctors at the practice. As medical records are now computerised, all Doctors, at any site can access your details. If you prefer, you can make an appointment with a Doctor of your choice. You may need to wait longer to get an appointment with a specific Doctor of your choice, as they may be in high demand at the time.