Reduced capacity at the surgery

We continue to experience reduced capacity due to sickness across our GP team and will continue to do so at least until the end of February.  All appointment requests are triaged by a GP and appointments are allocated according to clinical need. There may be times that we have to switch eConsult off on-line to help us manage demand.  We will continue to take requests over the telephone or at our front desk but we may have to restrict requests to urgent medical problems only.


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Have your Say

We always welcome feedback about our Practice and services we provide.

All patient feedback is important to us, and we appreciate any comments or suggestions you may have. Whatever your experience at Stockton Heath Medical Centre, we always appreciate thoughts, suggestions or compliments you may have. We are constantly working to ensure we offer effective and helpful service – if you feel your experience could’ve been improved then please leave a suggestion. Equally, if you were impressed or pleased by aspects of your experience – leave a compliment to let us know what, or who specifically helped you out so we can continue to offer great service to our patients.

If you’d like to make a complaint, please fill out the form below and we will be in touch to discuss any issues.

What happens if I prefer to complain directly to the commissioning organisation?

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.   

  • Telephone: 0800 132 996 
  • In writing to:  Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.