Please note if you register for on-line access through Patient Access you will need to bring in 2 forms of ID (one picture/one with address) to complete the process. If we do not receive this within 30 days the account will be rejected.
If you require an appointment please telephone the Medical Centre on 604427 or 604084.
Booking an appointment
You can now book appointments on-line, up to 2 weeks in advance. We also keep some appointments in reserve for use each day which can be booked by telephone.
Our Prescription Team will help you to book medication reviews in advance.
Your GP will book in advance any complex & frail care or GP review appointments
To help us to manage the demand for routine/on-going care alongside requests for urgent care, we now have 2 teams of clinicians working throughout the day.
Acute Access Duty Team
(For new problems that are urgent)
If you need an urgent appointment at short notice, please phone us before 11.00am: our Reception team will then take your details and add you to the Acute Access Duty Team list for a telephone call.
- For children aged 5 years or under a face to face appointment will be booked.
- For adults, a GP or Nurse Practitioner will then phone you back and will deal with your problem over the phone if appropriate, or arrange a suitable appointment for you at the surgery.
- Our Receptionists have been trained to identify certain conditions which will require a face to face appointment with the clinician; people who will definitely need to be examined i.e. those with lumps/rashes/short of breath/acute asthma/unexplained weight loss.
Our aim is for you to see the doctor who knows you best, or a doctor with specialist knowledge relevant to your problem.
(For routine/on-going care)
When requesting an appointment, our Receptionist will ask you whether it is a routine/on-going problem or a new acute (urgent) medical problem. This will help them to assist you ensuring you are booked in the correct team.
Please let us know if you wish to see a specific doctor or nurse, or require a specific time and we will try our best to accommodate this.
If you just need to talk to us, then you can book a telephone appointment instead of a face to face consultation. These are available every day. Please ask the receptionist to book this for you. Please note we can give you an approximate time for the call but may be slightly late if face to face consultations in surgery run behind time. You can use telephone appointments to discuss test results, medication reviews, and minor queries – almost anything where an examination is not required.
Appointments in surgery
Appointments in surgery are 10 minutes long. If you have several problems to discuss, please let the receptionist know and we will try our best to allocate a longer appointment slot. If this isn’t possible we may ask you to come to an additional appointment at a later time or day. Please prioritise your concerns.
The number of appointments we can offer on a daily basis is finite and our Reception team will be able to advise you where you can access further advice when we have reached capacity.