PRACTICE CHARTER
HELP US TO HELP YOU
1. You will be treated as a partner
in the care and attention you receive.
2. You will be treated as an individual
and will be given courtesy and respect at all times, irrespective of your ethnic
origin, religious belief, personal attributes or the nature of your health problems.
3. Following discussion you will
receive the most appropriate care given by suitably qualified people. No care
or treatment will be given without your informed consent.
4. We will give you full information
about the services we offer. Every effort will be made to ensure that you receive
the information which directly affects your care and treatment.
5. It is our job to give you treatment
and advice. In the interest of your care and treatment it is important for you
to understand all the information given to you. Please ask questions if you are
unsure of anything.
6. We need help too. Please ask for
a night visit only when you feel it is really necessary and for home visits by
the Doctor only when you are too ill to visit the Medical Centre.
7. Please do everything you can to
keep appointments; tell us as soon as possible if you cannot, and be ready to
provide information about your past illnesses, medication, hospital admissions
and any other relevant details.
8. We will provide you with information
about how to make suggestions or complaints about the care and treatment we offer.
We want to improve services, and will therefore welcome any comments you have.
9. While we undertake to treat you
with courtesy and respect we expect that you will reciprocate by treating our
staff in the same manner.
COMPLAINTS/SUGGESTIONS
If you have a complaint or concern about the service you have received from the Doctors or any of the staff working at the Practice, please let us know.
We operate a Practice complaints procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.
COMPUTER
The practice computer is registered
under the Data Protection Act and strict confidentiality is maintained.
CONFIDENTIALITY
All staff are bound by strict rules
of confidentiality.
FREEDOM OF INFORMATION
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the "classes" of information the practice intends to routinely make available. This scheme is available from reception.
ZERO TOLERANCE
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuse the GP's, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the Practice premises.
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