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Noticeboard

We close the last Thursday afternoon of every month, this is necessary for all the practice team to undertake mandatory training. Please be aware that this may change from time to time so check this web site and notice boards in the surgery.

Thankyou

Named Accountable GP

Under the terms of the latest GP contract, the Practice is required to allocate all patients a “named accountable GP”. This is an administrative exercise in order for patients to have a named responsible GP should they require them.

 

Please note: there is no need to telephone the Practice for this information. Our staff are able to tell you which of our doctors is your “named GP”

 

Having a “named GP” does not prevent you from seeing any other doctor in the Practice. You do not have to see your “named GP”; you can continue to see who you wish. Your “named GP” will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

 

We will make every reasonable effort to accommodate requests for GP of your choice

Additional Appointments

This practice is now able to offer patients the additional choice of evening or weekend non-urgent appointments. These appointments are available to patients across Warrington as part of the Warrington Health Plus Extended Access Service. The appointments are available at Bath Street Health and Wellbeing Centre between the hours of 6pm to 8pm weekdays and 8am to 8pm on Saturdays and Sundays, for non-urgent patients only, on a first come first serve basis. The appointments must be booked in advance and can only be accessed following referral to the service by your own practice. It is not a same-day appointment service. If you would find a later or weekend appointment more convenient, please ask the receptionist when booking a non urgent GP appointment.

 

 

Response to recent CQC reports

Message from Doctors & Staff re CQC Report December 2014

 

August 2014

The Practice recently changed the way we run our appointment system. We moved to the Doctor First system of telephone consultation in January 2014. We hoped that this would help us to meet the increased demand for patient access.

 

We have found that the process of telephone consultation has been well accepted by the majority of our Practice population however our GP’s have found that their days have become busier due the expectation of constant access throughout the day. Therefore to ensure that our GP’s can continue to perform at a high standard and offer  clinically safe provision of care we have taken the decision to “cap” numbers of daily access. We have concluded that a patient list of 35 for each clinician allows them to work safely. Thus once their call list has reached this number they will then only be able to accommodate access for patients who have an emergency medical problem that needs to be resolved that day.

 

We are still keeping with the ethos of Doctor First but are also taking care of the wellbeing of the clinicians providing your care.

 

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If you have a minor or self limiting illness please click above for advice, this may avoid an unnecessary consultation for a minor self limiting illness, and help the GP use their time to see acute, chronic or complex patients.

The practice is trying to engage our patients to use self care information,

You can access appropriate information from -

'Self Care'  please see above

In Further Information NHS choices common ailments advice

Or ask advice from a local Pharmacist.

 

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On-line telephone consultations  Extended hours.

If you would like to be able to book your telephone consultation for the Extended hours offered by the Practice, please visit the practice for further information and to collect your personal password.

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You must notify the pharmacy of your choice that a prescription needs collecting. Ask your pharmacist about electronic prescribing.

 

 

 

(Site updated 26/08/2015)
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