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August 2014

The Practice recently changed the way we run our appointment system. We moved to the Doctor First system of telephone consultation in January 2014. We hoped that this would help us to meet the increased demand for patient access.

 

We have found that the process of telephone consultation has been well accepted by the majority of our Practice population however our GP’s have found that their days have become busier due the expectation of constant access throughout the day. Therefore to ensure that our GP’s can continue to perform at a high standard and offer  clinically safe provision of care we have taken the decision to “cap” numbers of daily access. We have concluded that a patient list of 35 for each clinician allows them to work safely. Thus once their call list has reached this number they will then only be able to accommodate access for patients who have an emergency medical problem that needs to be resolved that day.

 

We are still keeping with the ethos of Doctor First but are also taking care of the wellbeing of the clinicians providing your care.

 

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If you have a minor or self limiting illness please click above for advice, this may avoid an unnecessary consultation for a minor self limiting illness, and help the GP use their time to see acute, chronic or complex patients.

The practice is trying to engage our patients to use self care information,

You can access appropriate information from -

'Self Care'  please see above

In Further Information NHS choices common ailments advice

Or ask advice from a local Pharmacist.


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On-line telephone consultations  Extended hours.

If you would like to be able to book your telephone consultation for the Extended hours offered by the Practice, please visit the practice for further information and to collect your personal password.

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You must notify the pharmacy of your choice that a prescription needs collecting. Ask your pharmacist about electronic prescribing.


(Site updated 19/09/2014)
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Noticeboard

We close the last Thursday afternoon of every month, this is necessary for all the practice team to undertake mandatory training. Please be aware that this may change from time to time so check this web site and notice boards in the surgery.

Thankyou

 
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